Frequently Asked Questions
General Questions
What is Deep Travel VIP?
Deep Travel VIP is an authorized marketing and ticket distribution partner for cultural experiences in Luang Prabang. We work with local tour operators, cultural venues, and event organizers to help international travelers book authentic Lao experiences. We are operated by Laos Forever Precious Travel Sole Co., Ltd, a legally registered tourist agency.
Are you the official ticket seller or event organizer?
No. We are an authorized distribution partner, not the official box office or event organizer. We work in partnership with venues and operators to promote and distribute tickets on their behalf.
What experiences do you offer?
We specialize in four signature cultural experiences:
- Xiengman Village Hidden Treasure Walking Trail - Half-day cultural walking tour
- KHMU Cultural Experience Tour - Traditional village visit
- Buddha's Light Cultural Show - Evening performance
- Sunset "A ONE" Mekong Cruise - 2-hour river cruise with dinner
Booking & Pricing
How do I book an experience?
Simply browse our experiences, select your preferred date and number of guests, and complete checkout. You'll receive confirmation via email with all booking details.
Why are your prices different from other sellers?
Our prices include the base ticket cost plus service fees for booking assistance, customer support, and travel coordination. All fees are clearly displayed before checkout - the total price you see is the final price you pay with no hidden charges.
What do the service fees cover?
Service fees cover:
- Booking assistance and confirmation
- Pre-trip customer support and guidance
- Travel coordination and logistics
- Post-purchase assistance
- WhatsApp customer service
Are there any hidden fees?
No. All fees are clearly displayed before checkout. The total price shown is the final price you pay, including all applicable taxes and service fees.
Can I get a refund?
Refund policies vary by experience and are clearly stated on each product page. Generally, cancellations made with sufficient advance notice may be eligible for partial or full refunds. Please review the specific cancellation policy before booking.
How far in advance should I book?
We recommend booking 2-3 days in advance during peak season (November-March) to ensure availability. During low season, next-day or same-day booking may be possible for some experiences.
Tour-Specific Questions
What's included in the tours?
Most tours include:
- Hotel pickup and drop-off from Luang Prabang accommodations
- Local English-speaking guide
- All entrance fees and activities as described
- Small-group experience (typically 8-15 people)
Specific inclusions are listed on each product page.
Are the tours suitable for children?
Yes! All our experiences are family-friendly. The walking tours (Xiengman and KHMU) require moderate fitness levels but are suitable for children who can walk comfortably for 2-3 hours with breaks. The Buddha's Light Show and sunset cruise are perfect for all ages.
What if I have mobility limitations?
The sunset cruise and Buddha's Light Show are generally accessible, though boarding may require navigating steps. The walking tours involve uneven terrain and inclines. Please contact us before booking to discuss specific accessibility needs so we can make appropriate arrangements.
What should I wear?
For village tours: Respectful clothing (covered shoulders and knees), comfortable walking shoes, sun protection.
For Buddha's Light Show: Smart casual attire; the theater is air-conditioned.
For sunset cruise: Casual comfortable clothing; bring a light jacket as evenings can be cool on the water.
Can I take photos?
Photography is encouraged on walking tours and the sunset cruise. Always ask permission before photographing people, especially in villages. Photography may be restricted during the Buddha's Light Show to protect intellectual property and avoid disturbing other guests.
What language do the guides speak?
All our guides speak English and Lao. They are local to the Luang Prabang area and provide authentic cultural insights and storytelling.
Logistics
Where do I meet for the tours?
Most experiences include hotel pickup from Luang Prabang accommodations. Exact pickup times and locations will be confirmed in your booking confirmation email.
What if my hotel is outside the pickup area?
Contact us after booking and we'll arrange a convenient meeting point or discuss alternative pickup arrangements.
What happens if it rains?
Light rain doesn't typically affect tours - we provide umbrellas when needed. The Buddha's Light Show is indoors. The sunset cruise has covered areas. Heavy storms are rare during dry season, but if weather makes a tour unsafe, we'll work with you to reschedule or arrange alternatives.
Can I customize my experience or book a private tour?
Yes! Contact us via WhatsApp to discuss custom itineraries, private tours, or combining multiple experiences. We can create personalized packages tailored to your interests and schedule.
Payment & Confirmation
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods available through our secure checkout system.
When will I receive my booking confirmation?
You'll receive an email confirmation immediately after completing your purchase, with full details about your experience, pickup time, and what to expect.
What if I don't receive my confirmation email?
Check your spam/junk folder first. If you still can't find it, contact us via WhatsApp or email with your booking details and we'll resend your confirmation.
Will I receive physical tickets?
Most experiences use digital confirmation. Simply show your confirmation email or booking reference on your phone. Physical tickets are not typically required.
Support & Contact
How do I contact you?
The fastest way to reach us is via WhatsApp. You can also email us through our contact page. We typically respond within a few hours during business hours.
What if I have questions about the venue or show content?
For booking-related questions, contact Deep Travel VIP directly. For venue-specific questions (seating arrangements, accessibility features, show content, venue policies), please contact the event organizer or venue directly - we can provide their contact information.
What if I need to change my booking date?
Contact us as soon as possible via WhatsApp or email. We'll work with our partners to accommodate date changes when possible, subject to availability and the specific experience's change policy.
Do you offer group discounts?
For groups of 6 or more, contact us directly to discuss potential group rates and custom arrangements.
About Our Partnership Model
Why do you operate as a distribution partner?
This model allows us to focus on what we do best: providing excellent customer service, marketing cultural experiences to international travelers, and coordinating seamless bookings. Our partners focus on delivering exceptional on-the-ground experiences.
How does this benefit me as a customer?
You get:
- Convenient online booking in English
- Responsive customer support before and during your trip
- Curated selection of high-quality experiences
- Transparent pricing with no hidden fees
- Assistance with travel coordination and logistics
Who actually operates the tours?
Tours are operated by our trusted local partners - licensed tour operators and cultural venues in Luang Prabang. We carefully vet all partners to ensure they meet our standards for quality, authenticity, and responsible tourism.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us via WhatsApp or email. We're here to help make your Luang Prabang experience unforgettable!